Hello,
I’m sending you this e-mail because I need some help. I was contacted by a lady by the name of Maria Arana Garcia, who set me up with a date and time to do a phone interview. That was scheduled on 3/20/18 at 8:00 a.m. mountain time. Early Tuesday morning (3/20/18) at about 4:00 a.m., my uncle committed suicide and passed away. When I rushed to be with my family early that morning I did not grab my cell phone, and this caused me to miss the call for my interview. As soon as I got back home and was able to get to my phone I called Maria right away and sent her an e-mail, letting her know what was going on. I did not get a reply back to either. Later I received an e-mail stating that I was not answering any messages from Southwest and they were no longer going to go through the application process. I attempted to reach out to Maria many more times before I received that message and after. Due to the nature of why I was not able to do my phone interview that day I was reaching out to Maria to please reschedule me, but like I already stated I never got a response. I’ve been waiting awhile for Southwest to post this opening and I’d do anything to continue on with the application process to be considered for this position. Is there any way you can help me with this, or possibly send this e-mail to you supervisor to review. If you are not someone I can speak to about this issue, can you possibly give me contact information to someone I can speak to about this? I’m also able to go into the actual call center and speak with someone face to face, if need be. Thank you for taking the time to read this e-mail, and I look forward to your response. Have a wonderful day!
Thank You,
Dorise Friend
