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Attention Customers Seeking Assistance from Customer Relations

aluksch
New Arrival

Has anybody ever emailed a concern to customer service/relations and received a responce ? Does anybody know of an email address or phone number to actually make

contact ?

6 REPLIES 6

Re: Attention Customers Seeking Assistance from Customer Relations

LindseyD
Retired Community Manager

Hi @aklusch,

 

You can contact our Customer Relations Department by email here, or call them at 1-855-234-4654.

 

Re: Attention Customers Seeking Assistance from Customer Relations

aluksch
New Arrival

I have emailed three separate times with no response over a two-week period. And called several times only to be put on hold for 45 minutes or longer

Re: Attention Customers Seeking Assistance from Customer Relations

chgoflyer
Top Contributor

Unfortunately, very long hold times are pretty normal these days. If you need and answer right away, I'd recomend Twitter. If your need isn't time-sensitive, I'd recomend sending a snail-mail letter:

 

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235

 

Good luck!

Re: Attention Customers Seeking Assistance from Customer Relations

aluksch
New Arrival

Wow, they really make you jump through hoops . This is unacceptable customer service for a service oriented business . It's much easier for me , family and friends to fly another carrier.

Re: Attention Customers Seeking Assistance from Customer Relations

chgoflyer
Top Contributor

If you think Southwest's customer service is unacceptable, just wait until you try another carrier. 😉

Re: Attention Customers Seeking Assistance from Customer Relations

Lilyavila
New Arrival

Hi, my name is Elidia Avila, on may 13–17 I traveled from LA to San Francisco in Flight VX1935, and I forgot my favorite book in the front bag seat. 100 ANOS DE SOLEDAD BY GABRIEL GARCIA MARQUEZ. 

This book is very important to me, so PLEASE, PLEASE find it, it will be very appreciated.

<My adress is…  ELIDIA AVILA

                             13 MEADOW GLEN

                            BROWNSVILLE, TX 78521

Thanks in advance.