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Southwest Airlines Community

Awaiting approval of name change on ticket

gbenoit
Explorer C

Hello! 

 

I have a Southwest flight next week 2/14/2020 that is booked under my maiden name. I recently changed my name after getting married. Yesterday I faxed the Rapid Rewards department my old and new drivers licenses and a copy of my marriage certificate. I called customer relations today to see how long it would take for the change to take into effect, but the sales rep said it could take up to 30 days. Is there anything I could do in the mean time to expedite this process so as not to cause a headache with TSA next week? 

 

Looking forward to hearing from you, 

 

Gabrielle 

2 REPLIES 2

Re: Awaiting approval of name change on ticket

jksobonya
Aviator A
Solution

30 days seems excessive. You might want to try contacting Southwest on social media to see if they give you a faster response time. Twitter and Facebook work well.

 

--Jessica

Re: Awaiting approval of name change on ticket

NicoleAshley
Employee
Employee
Solution

Congrats on your marriage! The below Knowledge Base article explains the fastest way we can help out with your name change. Thanks!

 

Help! My name changed since I booked my flight.

Nicole
Community Manager