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When I book on a competing airline, they remember all of my families account #, KTN #'s, DOB, etc....my family members info doesn't change. I can push a button and all of their info is in the reservation. When I book on SWA, I have to enter all of my families info (even though it never changes) every single time. It's a huge waste of time compared to this competing airline.
SWA has always been the easiest airline to use. I have been an A-List Preferred or A-Lister for years and years. I am a huge proponent of SWA. But this inconvenience really bugs me. I have to stop the booking, look up the rapid rewards, look up the KTN #'s, it takes 5X as long at least and this has to be a SUPER EASY FIX if competing airlines are doing this.
How do we get this fixed?!?
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Hi @mikem4444 -
I dont have an answer, since I don't work for SWA. I will say I know this is a recognized problem. And that SWA is currently converting to a new reservation system that is supposed to complete transition next month, I think.
Im hoping/thinking this functionality may be added then.
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Hi @mikem4444,
If you've got your family members' Rapid Rewards numbers handy and you type those in when you're making the reservations, the rest of the information (KTN, Bday, etc) will auto-populate and make booking fairly simple.
Re: BOOKING FAMILY TRAVEL FRUSTRATION
Re: BOOKING FAMILY TRAVEL FRUSTRATION
08-03-2018 11:12 AM - edited 08-03-2018 11:51 AM
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I just vented this issue last night to southwest. Customer service agent.
We we don’t always have the rapid rewards # Handy for 4 ppl. It takes the booking time longer, when you need to stop to get/look for the number
from one one parent to another; I feel you.
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This user is dead-on. 4 years later and this is still an open issue!
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I know this is something that has been long requested, and that Southwest has said they would look into. Unfortunately, the wheels of IT change spin very slowly at Southwest.