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Southwest Airlines Community

Baggage lost at PBI

Explorer C

Incident report from 5/15/2017, PBIWN01491445. Luggage lost traveling to PBI from Salt Lake City. Received great assistance from Milka who was at the West Palm Beach airport and from Maggie who was at Southwest customer service. Both representatives were cool, calm and collected and I received by suitcase the next day, delivered 90 miles to my home. Thanks, girls!