Can my flight e-passes be extended due to COVID-19?

[jadeng79]

Hello,

I have 4 Southwest flight e-passes. The travel expiration date is 10/09/2020. I was hoping to use them for a trip this year before the expiration date of course. But due to COVID-19 outbreak, it is really risky to fly and travel for pleasure right now. Therefore, can the e-passes be extended due to COVID-19? What number can I call to at least make an inquiry about the extension? 

Thank you so much!  

[dfwskier · Accepted solution]

In the past, e-passes have not been extendable.

To check on yours, contact customer relations. You can reach Customer Relationsthem   via Twitter (@Southwestair), or call us at 1-855-234-4654

[jadeng79]

Thank you for letting me know. I'll call the number and ask. I'll give an update when I do.