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Re: Can't use Travel funds by Expiration due to Covid

dfwskier
Top Contributor

@NOLA1206 wrote:

I've seen this misinformation on a few different forums written by the same people. If you had TF that were expiring in November 2020 and you used them to rebook a new flight and then had to or chose to cancel them, your expiration date reverts right back to November 2020. What SW was offering with the cancel by Sept 7 and get 2 years extension was for new reservations that were canceled during the 6 month time frame. I tried every trick that was posted on SW Community to get that elusive extension, only to find my TF expiration date revert right back to the original.

I would definitely take the advice of chgoflyer and go the route of the $100.00 fee for a 6 month extension. That's what I did. Good Luck


 

Actually, Southwest was not "offering" the fix. Southwest never changed it's stated travel fund expiration policy - except for travel funds created between 3/1/20 and 9/7/20.

 

Some travelers figured out that you could use expiring travel funds to buy new tickets and then cancel those tickets before 9/7/20, and the resultant new travel funds would be good thru 9/7/22. They shared the insight with others who shared the insight, etc, etc, etc.. It was discussed here ad nauseum most of the summer.

 

It did work, I used some travel funds that were to expire in January, February, and March  2021 to buy new flights. Then I cancelled those flights before 9/7/20. The new travel funds all had 9/7/22 expiration dates.

Re: Can't use Travel funds by Expiration due to Covid

NOLA1206
Active Member

Well, I can tell you from my experience, that did not work for me. My expiration date stayed at November 2020

Re: Can't use Travel funds by Expiration due to Covid

fak
New Arrival

I've had a similar issue.  Covid is no more over than it was 6-12 months ago. Plus who was thinking about traveling prior to September 20 when the funds expired.

I took the $100 hit to get the 6 month extension which took me to 4-29-21. Booked a flight for March, but had to cancel due to Covid. Have no where to go before 4-29-21 and they won't extend.

Re: Can't use Travel funds by Expiration due to Covid

jksobonya
Rising Star

@fak wrote:

I've had a similar issue.  Covid is no more over than it was 6-12 months ago. Plus who was thinking about traveling prior to September 20 when the funds expired.

 


Me 😅 And I'm not a middle age white man either 🤣 I first flew in August 2020, again in October, again in December, again a week ago. No problems with any of the flights, and if I can be totally honest, the flights in 2020 were more enjoyable than most because less people were around! Last week though, things were more or less back to "normal" - the airports were very crowded, which I was happy to see. 

 

COVID is more or less over now, in the sense that we have come to terms that we need to learn to live with it like we've learned to live with any other contagious virus - cold, flu, etc. We have a vaccine now,  so there's no more excuses; enough with the theatrics, it's long past time that we stopped treating COVID like a death sentence (it's not), that flying is dangerous (it's not), and stop living in fear, and get back to living.

 

--Jessica

Re: Can't use Travel funds by Expiration due to Covid

dfwskier
Top Contributor

@fak wrote:

I've had a similar issue.  Covid is no more over than it was 6-12 months ago.  

 

I think that the over 1,500,000 people that have traveled every day  over the last 3 weeks probably disagree with you.


 

Re: Can't use Travel funds by Expiration due to Covid

sharonrose
New Arrival

Exactly - why is Southwest allowing those to game the system instead of doing the decent thing and honoring the tickets.  Southwest receiving MILLIONS IN TAXPAYER BAILOUTS AND THEY ARE SCREWING US TWICE.   I have been a loyal fan of Southwest for decades and now that I'm a widow on limited income they decided they need my money more than I do.  This is nothing more than corporate GREED!

Re: Can't use Travel funds by Expiration due to Covid

LorrenT
Employee
Employee

Hi @sharonrose 

 

I understand that you are frustrated, but the Community is a peer-to-peer support forum. We welcome all Community Members to engage with the content we find here, as long as it is respectful and on-topic. You can view the Community User Guidelines here.   

 

Thank you, 

 

@LorrenT 

Community Manager 

Re: Can't use Travel funds by Expiration due to Covid

wthswa
New Arrival

The work around didn't work, I tried it 3x and now they [customer service] are contesting that that was actually a thing. 

Re: Can't use Travel funds by Expiration due to Covid

dfwskier
Top Contributor

@wthswa wrote:

The work around didn't work, I tried it 3x and now they [customer service] are contesting that that was actually a thing. 


If by work around you mean the process of extending travel fund expiration dates til 9/7/22, that work around expired on 9/7/20.

 

The  process of buying new  tickets and then cancelling those tickets to get the deal was never an official Southwest "work around."  That's why Southwest never did "officially" offer it. It was something that travellers figured out and shared with other travellers. It was discussed here extensively for over three months

Re: Can't use Travel funds by Expiration due to Covid

missgina
New Arrival

I am in the same boat!  My flight had to be cancelled in October after my plans were cancelled AND numerous changes with the itinerary by SW.  Then I get notification that these funds can NOT be converted and I have one month before they expire to use them!?

 

I reached out to customer service at no avail.  30 days to book AND travel does not seem fair.  I am very dissatisfied, and now I am out $300 at no fault of my own!

 

Any ideas or suggestions would be appreciated!

 

Thanks!