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Re: Cancellations & Early Bird Check-In Fees

Rising Star

@Famdangocruiser if Southwest cancelled your flight then you are entitled to a refund if you request it.  You need to get in touch with their Twitter or Facebook teams, or call Customer Relations (it's a different phone number than the normal customer service number).

 

See this thread for an example of a successful refund: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104685

 

There is a different thread where a customer had to contact Southwest multiple times (I can't find that thread now) but was eventually refunded.

 

Please post when it's resolved for you or if you have any problems.


Customer | Home airport DCA
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Re: Cancellations & Early Bird Check-In Fees

Employee
Employee
Solution

While EarlyBird is nonrefundable, we're recommending our Customers impacted by EarlyBird Check-In please contact Customer Relations for consideration by phone at 1-855-234-4654, or any of the options in the link below. Thank you!

 

Submitting a Suggestion and/or Complaint 

 

 

Nicole
Community Manager