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Southwest Airlines Community

Cancelling a flight

AdamH
Retired Community Manager

I've heard you can cancel a reservation all the way up until 10 minutes prior to scheduled departure, and not be hit with a fee. Is this true?

5 REPLIES 5

Re: Cancelling a flight

Kaylat413
Explorer A
Solution

That is entirely true. If you do not cancel before 10 minutes prior to your flight's departure, it is subject to the No Show Policy. Under this policy, all funds on the confirmation number will be forfeitted (even the return flight, so BE CAREFUL!!).

Re: Cancelling a flight

drood
Explorer C

If I cancel my flight, I understand that the funds are kept to be used for another flight within a certain timeframe.  What is the expiration?  How many days/months AFTER the cancellation will the funds remain available for rebooking?

Re: Cancelling a flight

franktravel
Aviator B

Hi 

 

when you cancel a ticket the funds are good for 12 months from the date you purchased that ticket. 

Re: Cancelling a flight

hsiehmeister
Explorer C

let's say i bought a ticket for my MIL and she couldn't use the ticket. i know the ticket needs to be used within 1 year from purchase date ... if her name was on the original ticket, is she the only one that can use it or can i use it since i'm the original purchaser?

 

thanks!

annie

Re: Cancelling a flight

franktravel
Aviator B

The name on the ticket is who has to use the credit.