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Cannot apply travel funds

kensmiles
New Arrival

I have $151 in travel funds with an expiration of June 2018. I'm trying to apply them during my ticket purchase and I get the error "Maximum number of Travel Funds reached or Travel Fund not applicable."

 

This is the only travel fund I'm using so I am not hitting the maximum. I checked the funds with the "view travel funds" tool and everything is in order. Can someone think of what is causing this problem?

 

Thanks.

3 REPLIES 3

Re: Cannot apply travel funds

chgoflyer
Top Contributor
Solution

Same passenger(s) name? Flight(s) prior to the expiration date?

 

Otherwise, it's likely yet another infamous Southwest "glitch." You'll need to call.

Re: Cannot apply travel funds

kensmiles
New Arrival

Yes and yes. I'll call them. Thanks.

Re: Cannot apply travel funds

mrdvt92
New Arrival

My issue was that my name did not match EXACTLY.  I normally do not use my middle name just an initial but these travel funs were book with my full middle name.