Check Case Status

[GrahamD714]

I traveled during the holidays. Like everyone i had significant issues on 12/25 the beginning of my trip and then on 1/4 on the return.

I have filed 2 different cases. One was partially addressed. I submitted a 2nd one on 1/24. I have hand NO RESPONSE.  

I have called SOUTHWEST at least 5-6 times over the 2 months and spoken with a representative. But no movement at all.

Anyone have any ideas?

[dfwskier]

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@GrahamD714 wrote:

 .  

I have called SOUTHWEST at least 5-6 times over the 2 months and spoken with a representative. But no movement at all.

 What did the 5 or 6 representatives tell you?

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[GrahamD714]

"Case is still open"

"There are working on it"

"No, there is not anyone else i can talk to"

"I have no idea why it is taking so long"

"Let me add some more detail"

"Dont open another case"

[parpitt1]

Although it is not important here on this message board. I hope you wrote down dates, names of indiviuals, and times of your interactions. Having this type of information at your finger tips often goes along way to forcing accountability in follow up calls and communications.

So instead of "adding more detail" a resolution can reached.

Safe Travels  

[GrahamD714]

Unfortunately i have not done that.

I actually have really just about given up any type of hope on any of it.

but thank you for that input.

[dfwskier]

I guess if I were you, I would write the CEO about the issue. My personal experience has been that this type of communication normally provokes some type of response.

Keep it short and sweet

1) Description of your problem

2) Case numbers

3) Details (dates) of your repeated attempts to resolve this

4) You expression of deep disappointment at SW's failure to resolve

5) Request Bob Jordan's  assistance in resolving the situation

Bob Jordan, CEO

Southwest Airlines

P.O. Box 36647

Dallas, TX. 75235

Hope it works.

[floridaguy]

According to some on this board, SWA can do no wrong.

[TheMiddleSeat]

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@floridaguy wrote:

According to some on this board, SWA can do no wrong.

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@floridaguy who in this thread is suggesting that?  Perhaps try to help the OP with something useful instead of just making unrelated, irrelevant comments. 

--TheMiddleSeat

[strgth]

There are other posts on this topic and provide a working solution. What worked for me (and my Aunt) is to send a direct message (DM) either via Twitter or FB. Many people have received a response on Twitter within 24 hours after being unsuccessful with sending the Contact Us emails and/or calling SW. Try it...you only have 8 days left to claim your expenses and goodwill gesture rewards.

[GrahamD714]

8 days?