Check Case Status

[strgth]

From what I recall, claiming the SW Goodwill Gesture points is only until Mar 31, 2023 BUT maybe that was applicable only to when we received the email with the award code. I apologize for that misinformation. I still wouldn't wait on hearing back from SW via email or phone call.

[rnylin]

I am currently on the phone with them. I have numerous case numbers regarding my 25k points. They have told me that they are still working on issuing the points. I have probably called 10 times to resolve this and I am very frustrated.

[dfwskier]

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@rnylin wrote:

I am currently on the phone with them. I have numerous case numbers regarding my 25k points. They have told me that they are still working on issuing the points. I have probably called 10 times to resolve this and I am very frustrated.

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I suggest you review posts up thread that suggest either writing the CEO or using social media. That is certainly going to be better than continuing to call