I booked my college son home for Spring break instead of driving home the 8 1/2 hours so he could spend as much time as possible with his family. He was booked on the 10:25 am flight from MCO to RDU. on Saturday. He calls me at 8;30 am and tells me his flight has been cancelled and he will not be put on another flight until 5:00pm. Unfortunately it was not a direct flight and he went to Nashville and missed his connection flight to RDU due to issues he got into Nashville 2 1/2 hours late to make the connection. When he got there he was told there was not any flights available until 9:00 or 9:30 pm.the next day, Sunday. So much for trying to get him home.early. If he drove he would have been home by now. To make matters worse, the customer servioce at the airport did not provide food, he has not eaten since this morning. He is a college student with limited funds.He is also having to spend the night at the airport no hotel voucher either. My husband spoke with a worker at NAshville airport named Edmund and asked to speak to a supervisor who he said he would get. The lady supervisor refused to speak with my son about access to food since it was 11:30 pm at night all food places are closd and he has minimal if any money and refused to speak to my husband. In addtion, I have called Southwest a total of 5 times tonight. The first two times I called I was never told there was no way my son would make the connection flight from Nashville to RDU. The next two times I called to speak with a supervisor after waiting 40 minutes and 35 minutes the second time I was hung up on while I was waiting to speak to a supervisor.
I am hold again waiting to speak to a supervisor. This experince has left a very bad feeling about Southwest. I picked it because the bags flew for free. I should have flown Frontier and paid for the bag.. From now on I will just pay for the bags.
I have now booked my son on Delta and paid the money to just get him home tomorrow at 12:oopm on a direct flight instead of 11::00 pm . I now have been on hold so far another 42 minutes still waiting to speak to a supervisor. I expect a lot better service from a major airline.
Looking forward to hearing from Southwest and some type of compensation for this awful experince for the entire family.
