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Is anyone like me, sick of spending tons of money for a product or service then being routed to a "community forum" when there's a question or problem?
I spend thousands of dollars a year on airline travel. I want answers to questions from Southwest, not from travelers like myself.
No offense to my fellow travelers meant, of course.
Solved! Go to Solution.
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Well, you have ALWAYS had the option of contacting SW customer service (see "contact us" below)
.or. SW customer relations
https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
instead of coming here.
The community is here to help travelers answer general questions and to provide travelers a place to vent, compliment, or share stories.
Since it is populated by fellow customers and not Southwest employees, it is not equipped
to handle specific personal travel issues. If you have those, you should contact the airline— see the first few sentences of this response.