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Unfortunately, delays and cancellations are simply a reality of air travel -- on any airline. While there's never any excuse for rudeness, I'd say that the $600 per person goodwill gesture is very generous -- considering that you are owed nothing except a refund of unused airfare. Hopefully you'll take advantage of the credits and have a better experience next time.
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That's an absolute joke and a farse for a business model. You know fine you are providing shoddy servie and have a HUGE number of customer complaints and this is your way of hiding!! Reminds me of a certain president - contact us on twitter and Facebook where we will have some poorly paid customer service reps in India reply to you. No wonder the stock price is decreasing the last 2 years. Businesses that have a good service gladly provide an email address, the only reason you don't is because of the sheer volume of complaints you will get. And for good reason. We are a family who have personal and business SW cards and have flown for years. Your hotel dept recently gave us a "special rate" after booking our flights, it was special all right it was 30% higher than the hotels site and 5 other travel sites. When we called to change it, we were told by SW they could not find the booking and they transferred us to booking.com (didn't know you were in bed with them) and they couldn't find it either, and the hotel couldn't find it. 2 days later we are told we called the wrong SW customer Serivce number (hotels), yet there's no separation on your website for service numbers. You are not only losing a family who gave you a lot of business but also our staff who travel and my blogs / social media (over 150,000) will all be made well aware. It's so bad I would rather fly Spirit than with SW in 2019!!
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Wow.
After reading your diatribe filled with delusions of self-importance, I think I'd rather you fly Spirit in 2019 also.
Have fun!
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Wow, you sure are unhappy. Sorry to hear that Southwest turned your milk sour.
Anyway, let's take a shot at a few of your points
@olddbray wrote:That's an absolute joke and a farse for a business model. You know fine you are providing shoddy servie and have a HUGE number of customer complaints and this is your way of hiding!! Reminds me of a certain president - contact us on twitter and Facebook where we will have some poorly paid customer service reps in India reply to you.
Actually, Southwest has the highest customer service rating of any US based airline. Do a web search and you'll see for yourself.
No wonder the stock price is decreasing the last 2 years.
Actually, no airline has done well over the last two years. Southwest did better than Jet Blue and American, about the same as Delta, and a bit worse than United. Again, check for yourself.
Businesses that have a good service gladly provide an email address, the only reason you don't is because of the sheer volume of complaints you will get. And for good reason.
Actually, the good reason it doesn't is because the airline would get covered in spam - preventing real passengers from being heard. You want to send an e-mail? See the words "contact us" at the bottom left of this page. Click on it and then look at the top left of the ensuing page. Yup, you CAN send n e-mail.
We are a family who have personal and business SW cards and have flown for years. Your hotel dept recently gave us a "special rate" after booking our flights, it was special all right it was 30% higher than the hotels site and 5 other travel sites. When we called to change it, we were told by SW they could not find the booking and they transferred us to booking.com (didn't know you were in bed with them) and they couldn't find it either, and the hotel couldn't find it. 2 days later we are told we called the wrong SW customer Serivce number (hotels), yet there's no separation on your website for service numbers.
Actually, Southwest hasn't had anything to do with hotel bookings in quite a while. It offers hotel (and rent car) options so that there is one stop shopping for anyone that wants that. Southwest tells you the hotel deal right the at top of the hotel booking page where it says :
"In partnership with
"
You are not only losing a family who gave you a lot of business but also our staff who travel and my blogs / social media (over 150,000) will all be made well aware. It's so bad I would rather fly Spirit than with SW in 2019!!
Well, you have to decide whether or not what Southwest did to you was so grievous that you want to fly Spirit -- with it's seat, beverage, luggage, ticket change, ticket cancellation, etc fees -- as well as lots less flight frequency. If you decide to fly Spirit, I wish you well. Feel free to come back if it turns out to be too good to be true.
Re: Contacting Customer Service
Re: Contacting Customer Service
06-05-2021
07:03 AM
- last edited on
06-07-2021
05:36 PM
by
NicoleAshley
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My daughters’ flight to San Francisco was moved from June 10th to the 9th, without our prior consent. That is unacceptable.
i tried to call southwest, but was put on hold for 40 minutes, without any assistance.
somebody needs to call me.
Helmut
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@E200736 wrote:My daughters’ flight to San Francisco was moved from June 10th to the 9th, without our prior consent. That is unacceptable.
i tried to call southwest, but was put on hold for 40 minutes, without any assistance.
somebody needs to call me at 401-391-5153.
Helmut Nadich
Since this is a customer forum, it is unlikely that a Southwest employee will call you because of request made here.
Instead try customer relations M-F normal business hours
https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
Better yet, try to fix this yourself. Since the airline switched flights, it also gave you the ability
to change to something better at no charge. The only rule is that the new flight must be between the same two. cities. Log on to the website and pick "change flight" to see what is available.
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I have reached out multiple times on this. A SWA pilot keeps spamming me about hunting expeditions. Ridiculous. Please reign in your staff.
Here's his latest spam:
Southwest Airlines
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Pardon my skepticism, but ANYONE can claim to be someone else -- in this case
Southwest Airlines
Southwest Airlines
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Can someone also please forward me any information on how to contact customer service to lodge a complaint. I called but was directed to website but can't find the information to escalate a complaint.
Re: Contacting Customer Service
Re: Contacting Customer Service
05-28-2018 08:01 PM - edited 05-28-2018 08:06 PM
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You can try this
Southwest Airlines Headquarters Info
Phone Number: Call 1-214-792-4000 to reach Southwest Airlines corporate office.