Skip to main content

Southwest Airlines Community

Customer Service/Congressional Inquiry

New Arrival

I saw five airline executives being grilled by a congressional committee earlier this week, including an executive from Southwest.  My first thought was, "Why is he there? Southwest is one of the most service-oriented airlines I've ever flown."


Was it strictly because Southwest is one of the top five airlines in the country?  I can't think of any other reason.


Re: Customer Service/Congressional Inquiry

Retired Community Manager

Hi @356773944,


Each of the six largest U.S. airlines were asked to attend. Southwest carries more Customers in the domestic U.S. than any other carrier so it makes sense that we were included. Our Executive Vice President and Chief Commercial Officer Bob Jordan was proud to represent a company with such an incredible Customer Service history.