Between myself and my husband, we have been on hold for longer than 4 hours with Southwest Customer Service and 4 more hours with Southwest Vacations. THIS IS ABSOLUTELY REDICULOUS! We had a flight on our itinerary get cancelled, so we rebooked for another and that has now been cancelled. Both were due to "lack of crew members". Rebooked again for dates later in the week. Both rebooking's were due to the ticket agents- thanks to them- being at the airport talking to an agent always seems better then calling. But can we get the hotel to change the dates as well? Finally got through to Southwest Vacations (4+ hours) and they are contacting the hotel, maybe?- We are now told that we must wait for a confirmation email from Southwest Vacations because the department that handles these types of requests is closed for the day! Now, it will be "white knuckles" throughout this new itinerary- will we make it? Perhaps an epilogue to this post will be in order, with a happy ending or just more rage? Just get us to MX, Southwest!
