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Customer Service Lost and Found Is Frustrating!!!

New Arrival

Can anyone from SW please contact me about this lost IPad?

 

how can it be possible not to speak to someone about a specific case file you all have for a lost item?

 

CAN SOMEONE TELL ME THE STATUS OF THE SW LOST ITEM FILE YOU ALL CREATED - I believe this is my iPad ————

 

Lost item SW Lost item File #: 843 643

On 3/23 shipped from Denver airport to you AL location #771 817 152 981.


This item arrived to your Alabama location on 3/27 - I believe this is my Ipad and Keyboard

2 REPLIES 2
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Re: Customer Service Lost and Found Is Frustrating!!!

New Arrival

Still hopeful for a response from SW...

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Re: Customer Service Lost and Found Is Frustrating!!!

Retired Community Manager

Hi @Hgreep

 

You've taken the right steps by filling out a lost and found report. The way it works from here is that we'll cross-reference our lost and found inventory to the reports we've got, and our Specialists in the Baggage Department will reach out if they're able to find a match. 

 

I know how frustrating it is to lose something on a plane - I've done it myself. I hope that we're able to find your item and return it to you!