Has anyone had trouble being reimbursed for their extra seat for a customer of size? I bought an extra seat for my friend and once her travel was completed, I called for a refund of the extra seat. I followed exactly what the Southwest website said to do and have not received a refund. I was transferred several times, on hold for over 2 hours and was told by customer relations that my ticket had been refunded. Well, they refunded $46 not the cost of the ticket. It's been a week and I do not have a resoluton yet.
Can someone tell me where to go from here?