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Re: Customer relations email address.

New Arrival

This continues to be a problem. I was just told to email customer relations and wasted 10 minutes looking for the email! The wait time on the customer relations line is 45 minutes and the recorded prompt instructs people waiting to email. I am discouraged by my experience with swa over the last week. 

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Re: Customer relations email address.

Top Contributor
Solution

@Rakly

 

As is the case with many travel related companies (hotel, car retal, airline, etc) there is no published e-mail address as the companies would be covered with spam.

 

BUT YOU CAN CONTACT THE COMPANY VIA E-MAIL THROUGH THE COMPANY WEBSITE. Click on send us a e-message under Email us -- third item from the top left of the contact us web page below:

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

 

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customer service

New Arrival

Is there only 1 person working in the customer service dept.?  Trying to get hold of somebody for the last three days to check on my refund.  What is going on?

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Re: customer service

Employee
Employee

@marymary wrote:

Is there only 1 person working in the customer service dept.?  Trying to get hold of somebody for the last three days to check on my refund.  What is going on?


@marymary , we apologize for the frustration! You can try reaching out on Facebook or Twitter since our Social Care Team is typically very quick to respond. Our phone Agents are available 24/7 at 1-800-I-FLY-SWA or you can Contact Customer Relations.

 

Thanks,

 

Nicole
Community Manager
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Re: Customer relations email address.

New Arrival

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 

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Re: Customer relations email address.

Rising Star

@dennisg34 hopefully the screen shots below help you out.  The click path: Scroll to the bottom of this page and click "Contact Us" --> then click "Email Us" --> then fill out the pop-up form and click "Send E-mail".

 

1.  Contact Us.png2.  Email Us.png3.  Send E-mail.png


Customer | Home airport DCA
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Re: Customer relations email address.

New Arrival

The website has changed and no link to email exists. 

Re: Customer relations email address.

Top Contributor

@MW12 wrote:

The website has changed and no link to email exists. 


No it hasn't. Look again.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

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Re: Customer relations email address.

Top Contributor

@dennisg34 wrote:

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 


The e-mail functionality is listed on the top left of the page - third from the top - left side of the page.

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Re: Customer relations email address.

Rising Star

If you’re on Twitter, I highly recommend reaching out to that team!

-A List Preferred, Companion Pass holder, Community Champion.