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Re: Customer relations email address.

dfwskier
Aviator A

@MW12 wrote:

The website has changed and no link to email exists. 


No it hasn't. Look again.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

Re: Customer relations email address.

dfwskier
Aviator A

@dennisg34 wrote:

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 


The e-mail functionality is listed on the top left of the page - third from the top - left side of the page.

Re: Customer relations email address.

Rippoffed
Explorer C


I've been trying to get through on your 1 800 number multiple times since I apparently "made a reservation" in error after being confused by the Southwest website. I did not book and finalize this reservation. The website tricked me into giving payment information although I was not ready to make final plans or payment. I used my mother's credit card to hold a flight, but not be charged until I finalized it and paid with my own card. I have tried many times, both email and 1.800.434.9792 several times as well as customer relations at 855.234.4654. I have waited over an hour each time to get a call back, and then listened to your music while on hold for another 15 minutes. As a matter of fact, right now, while I am typing this email to you, I have been on hold again with customer relations and listening to the music now for 17 minutes so far. Please fix this error and refund any and all charges. ATTACHED to the bottom of this email is my original correspondence with you via email. I contacted you several times within the 24 cancellation period!!! ... When I was actually able to get a live person on the line she was very polite, and she explained to me that they were indeed having issues with the lines. She basically told me there was nothing she could do to help me and that I would have to speak to Customer relations.. that is where I am right now. After MUCH of my time wasted on hold once again I finally spoke with Gary Ramsey. Mr Ramsey was completely unable to help me and would only repeat the same "there's nothing I can do it's outside the 24 hour cancelation time".

Re: Customerj relations email address.

dfwskier
Aviator A

@Rippoffed wrote:

you
I've been trying to get through on your 1 800 number multiple times since I apparently "made a reservation" in error after being confused by the Southwest website. I did not book and finalize this reservation. The website tricked me into giving payment information although I was not ready to make final plans or payment

 

Ssorry to hear that you were confused. How could the website “trick” you? To buy a ticket you have to click on the yellow “purchase “ button. It couldn’t be clearer. When you clicked that button you did book and finalize the reservation.

 


. I used my mother's credit card to hold a flight, but not be charged until I finalized it and paid with my own card.

 

There is no way to “hold a flight. It’s pretty binary, you buy or you don’t. those are the only two options

 

 

I have tried many times, both email and 1.800.434.9792 several times as well as customer relations at 855.234.4654. I have waited over an hour each time to get a call back, and then listened to your music while on hold for another 15 minutes. As a matter of fact, right now, while I am typing this email to you, I have been on hold again with customer relations and listening to the music now for 17 minutes so far. Please fix this error and refund any and all charges. ATTACHED to the bottom of this email is my original correspondence with you via email. I contacted you several times within the 24 cancellation period!!! ... When I was actually able to get a live person on the line she was very polite, and she explained to me that they were indeed having issues with the lines. She basically told me there was nothing she could do to help me and that I would have to speak to Customer relations.. that is where I am right now. After MUCH of my time wasted on hold once again I finally spoke with Gary Ramsey. Mr Ramsey was completely unable to help me and would only repeat the same "there's nothing I can do it's outside the 24 hour cancelation time.

 

if you can document your attempts to cancel within the24 hour period, then you should try customer relation again with that information.

 

heres how to contact customer relations. There is a way to do so via email.

 

good luck


 

Re: Customerj relations email address.

bec102896
Aviator A

@dfwskier wrote:

There is no way to “hold a flight. It’s pretty binary, you buy or you don’t. those are the only two options

 



You can actually hold a seat on a flight but you have to call to do that and it won't hold the fare just the seat. At least they allowed it a year a go because i did it once not sure if its still a thing now days though.  

Re: Customerj relations email address.

dfwskier
Aviator A

Don' t know why the link to Customer Relations disappeared from my earlier post. Here it is:

 

https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355

 

Within that link is another link that allows one to send an e-mail to Customer Relations.

Re: Customer relations email address.

elijahbrantley
Aviator A

If you’re on Twitter, I highly recommend reaching out to that team!

-A List, Companion Pass holder

Re: Customer relations email address.

a_bacon
Explorer C

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.

Re: Customer relations email address.

dfwskier
Aviator A

@a_bacon wrote:

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.


Hi sorry to hear you are having trouble.  Here's a link to the contact us page.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

If you go down the left side of the page, you'll see three ways to contact SW

1) Call us with a phone number (The blue hot link gives more phone numbers)

@2) Tweet us. The blue hot link, @Southwestair, lets you start a twitter conversation

3)e_mail us. The blue "send us an e-mail" hot link opens a window that lets you send SW an e-mail

 

Usng the information above should allow you to contact SW via any of the three ways.

 

Hope that helps.

Re: Customer relations email address.

chgoflyer
Aviator A

Unfortunately, Southwest does not publish a customer service email address. You can contact them electronically using the web form on the website, but you won't be able to respond to any reply you receive.

 

These days, your best option is to reach out via direct message on Twitter. Alternately, you may want to consider sending them a letter via snail mail, however a reply can take over 30 days.