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Re: Customer relations email address.

New Arrival

This continues to be a problem. I was just told to email customer relations and wasted 10 minutes looking for the email! The wait time on the customer relations line is 45 minutes and the recorded prompt instructs people waiting to email. I am discouraged by my experience with swa over the last week. 

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Re: Customer relations email address.

Top Contributor
Solution

@Rakly

 

As is the case with many travel related companies (hotel, car retal, airline, etc) there is no published e-mail address as the companies would be covered with spam.

 

BUT YOU CAN CONTACT THE COMPANY VIA E-MAIL THROUGH THE COMPANY WEBSITE. Click on send us a e-message under Email us -- third item from the top left of the contact us web page below:

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

 

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Re: Customer relations email address.

New Arrival

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 

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Re: Customer relations email address.

Rising Star

@dennisg34 hopefully the screen shots below help you out.  The click path: Scroll to the bottom of this page and click "Contact Us" --> then click "Email Us" --> then fill out the pop-up form and click "Send E-mail".

 

1.  Contact Us.png2.  Email Us.png3.  Send E-mail.png


Customer | Home airport DCA
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Re: Customer relations email address.

New Arrival

The website has changed and no link to email exists. 

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Re: Customer relations email address.

Top Contributor

@MW12 wrote:

The website has changed and no link to email exists. 


No it hasn't. Look again.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

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Re: Customer relations email address.

Top Contributor

@dennisg34 wrote:

@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


Ya the form is NOT there, where the hell is the form? 70 minute waits for calls is ridiculous with NO option to call you back in the order customers called in.


@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 



@LindseyD wrote:

@a_baconand @Elwoodmike,

 

Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.

 


 


The e-mail functionality is listed on the top left of the page - third from the top - left side of the page.

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Re: Customer relations email address.

Rising Star

If you’re on Twitter, I highly recommend reaching out to that team!

-A List Preferred, Companion Pass holder, Community Champion.
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Re: Customer relations email address.

New Arrival

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.

Highlighted

Re: Customer relations email address.

Top Contributor

@a_bacon wrote:

I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers.


Hi sorry to hear you are having trouble.  Here's a link to the contact us page.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

If you go down the left side of the page, you'll see three ways to contact SW

1) Call us with a phone number (The blue hot link gives more phone numbers)

@2) Tweet us. The blue hot link, @Southwestair, lets you start a twitter conversation

3)e_mail us. The blue "send us an e-mail" hot link opens a window that lets you send SW an e-mail

 

Usng the information above should allow you to contact SW via any of the three ways.

 

Hope that helps.