Disability

[basslaw2010]

Is there a special boarding group/process for those with disabilities?

[FlyGirl1 · Accepted solution]

Customer with disabilities are encouraged to speak to the gate agent about pre-boarding to see if they qualify. If so, you will be able to board before the A's.

[wrhundley]

NEED  - WHEEL CHAIR from baggage check to airplane loading dock.  

FLIGHT #5268517151748

Flight - 4536

Confirmation - URIPPQ

HOUSTON, TEXAS - HOBBY

[hjam1984]

You actually need to speak with the customer service rep at the gate, not the person that actually takes your boarding pass when you board.

[avwood25]

I am travelling with a wheelchair after recent Hip replacement surgery.  We have early bird checkin but really need to board earlier because I need extra room for my leg to be extended. Should I upgrade to A-1 to A-15 at the gate or will I be able to board prior to A group?

[franktravel · Accepted solution]

Hi 

You do not have to purchase early bird or upgrade.

Prior to general boarding, preboarding is available for Customers who have specific seating needs to accommodate a disability, and/or need assistance in boarding the aircraft, and/or need to stow an assistive device. If you have a disability and require preboarding, you should request a Preboarding Document from the Customer Service Agent at your departure gate.

The Preboarding Document serves as notification to our Operations (Boarding) Agent that you need to preboard. It's important to keep in mind those Customers who preboard may not occupy a seat on the emergency exit rows. Customers who have any other special needs related to boarding should speak with the Customer Service Agent at your departure gate."

We realize that some Customers with disabilities require the assistance of the individuals they are traveling with, and we will allow a travel companion to act as an "attendant" and preboard with a Customer with a disability. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group. However, if a Customer needs assistance from more than one family member, then the Customer should be allowed the additional help.

[avwood25]

Thank you!

[dreamerskeep66]

my only thought is,your first flight out of pittsburgh,pa airport is when the 28Xflyer is just starting to make its run to the airport,so if i was planning to leave on that flight,that would mean me having to book a hotel room at the airport hotel?