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Early Bird credits offered

gsking
Active Member
2 REPLIES 2

Re: Early Bird credits offered

bec102896
Top Contributor

Great policy change!

 

Thanks for sharing

 

-Blake

Re: Early Bird credits offered

chgoflyer
Top Contributor

This is good news! But, that article suggests they're "refunds," which is a bit confusing. They're actually credits, in the form of vouchers, equal to the EBCI fee amount, but with an expiration date of one year from date of issue, and not usable towards taxes or fees -- including future EBCI purchase. They are usable by anyone, however, unlike travel funds which are limited in use to the original passenger(s).

 

Here's a better reference:

Southwest early-boarding fee policy reversed after coronavirus backlash

 

To further clarify: The vouchers will be extended to customers who canceled their flight(s) with travel dates of March 1 to May 31, 2020 (possibly June 30, 2020 now) and who contact Southwest to request them.

 

If Southwest cancels your flight you'll actually automatically receive a full refund of the EBCI fees, back to the original form of payment.

 

If Southwest cancels your flight and rebooks you, but the new flight doesn't work for you, you'll need to contact Southwest and request a refund.

 

Hope this helps.