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Enter suffix wrong for last name

New Arrival

Last night I booked a ticket for my nephew.

I didn't see the option I needed in the suffix drop-down box.

He's a 'fourth' so I just put IV one space after his last name.  Later someone pointed out I could have scrolled down the suffix box to properly find IV.

 

I called SW and the rep said he couldn't change it.  Now I'm not sure what to do.

 

 

7 REPLIES 7
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Re: Enter suffix wrong for last name

Top Contributor

You can cancel any ticket up to 24 hours after it was purchased and get a refund. That's what I'd do and then book it with the corect name.

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Re: Enter suffix wrong for last name

New Arrival

Will they refund the $30 for EB too?

Thanks!

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Re: Enter suffix wrong for last name

Top Contributor

I suspect so, but I have to admit I am not certain.

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Re: Enter suffix wrong for last name

Top Contributor

When requesting the refund be sure to specify the that you want a refund (to your orignal form of payment)  as opposed to retaining the amount for future travel. Amounts reserved for future travel have to be used by the original (in this case wrong) ticket holder.

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Re: Enter suffix wrong for last name

Top Contributor

Just leave it alone, he won't have any trouble with it. And canceling will lead to forfeiting the $30 for EBCI. 

 

--TheMiddleSeat

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Re: Enter suffix wrong for last name

Top Contributor

As @TheMiddleSeat said I would leave it alone and there should be no problem but don't cancel as you would lose the EB check in 

 

back last year I made a mistake in my name and customer relations was able to fix it but come to find out it didn't need changing when I asked the TSA agent he told me it would have been fine as I forgot my middle name on my ticket 

 

if the name not looking right bothers you I would call customer relations at 855-234-4654 and I'm sure they can fix that for you since it's not like your Changing your name from bob to sally or something like that 

 

hope this helps

Blake 

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Re: Enter suffix wrong for last name

Top Contributor

The suffix field is a convenience, entering it on the regular line will still match for TSA purposes.

 

Note: not if you have PreCheck and need to match exactly, that's different

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