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Southwest Airlines Community

Expired funds

callmesandra
Explorer C

Hi. My couldn't make the trip as scheduled. My funds were extended through a voucher for a year. The year has passed and now what happens to those funds? 

1 REPLY 1

Re: Expired funds

chgoflyer
Aviator A

When you cancel a flight, the funds are available for use towards new travel for the original passenger for one year from the original date of purchase (all travel bust be completed by then). They are held under the original confirmation number (this is not a voucher).

 

Once those funds are expired, you can request reissue as a voucher, minus a $100 fee. You have 6 months from expiration in which to make the request and the voucher will be valid for 6 months from date of issue, usable by anyone (but only for air travel, not any taxes or fees). Requests are granted on a case-by-case basis, and this unpublished policy is subject to change -- including the amount of the fee -- at any time.