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Re: Extending Companion Pass

New Arrival

We are on the same boat. I hope we get an update on this

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Re: Extending Companion Pass

Top Contributor

@soxfan82 wrote:

Matt4202, I can tell you that I’ve made this exact request  to SWA on Twitter PM and was rejected outright, although they did say they’d take it under consideration, whatever that means. 

So then I contacted them over email, and currently I haven’t gotten a concrete response, just that it’s been passed along to the customer team.

 

Honestly I’m surprised because it’s simply the equally fair thing to do, and generally I can count on SWA to do the fair thing. 

 

 

 


With all that is going on, do you really expect Southwest to drop everything to address  a situation that won't even exist for more than 20 months?

 

If you do, you are not very realistic.

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Re: Extending Companion Pass

Active Member

Dfwskier, you have a point in that it won't really matter for a while. But hopefully when that time comes, it does get addressed. It's not like this is some major radical overhaul of the policy that takes a whole lot of brainpower to fix...it's just addressing a hole in the current one by giving the same benefit to existing 2020 CP earners that 2019 CP earners are getting.

 

Anyway you may be right. We'll see. 

 

 

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Re: Extending Companion Pass

Top Contributor

I suspect that Southwest will address it at some point.

 

At the moment Southwest and all airlines are just trying to figure out how to survive. If they don't figure out how to do that, companion pass questions are moot.

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Re: Extending Companion Pass

New Arrival

So I too sent an email to Southwest just now. This is what I told them.

 

Hi! So this year I have earned the companion pass, and I have noticed that you guys extended the expiration date until June 30th of 2021, however, I still haven't traveled because of Covid and it looks like we are back in quarantine, at least in CA. It is already August and travel is still being altered by many states by forcing us travelers to self quarantine for 2 weeks in their state, which means we cannot do anything there. As a loyal customer and a Companion pass holder, I believe what is fair is that the pass should be extended all the way through next year as well, just like the A-list status. I am disappointed that you guys only extended it through June 30th.

Another thing; if we earn the companion pass, through points, is it only going to be for the rest of the 6 months of 2021? Or is it going to follow through June 30th, 2022? It wouldn't make any sense if we only "earned" until December 31st of 2021, since we are owed the first half of the year.

I have worked way too hard to earn the companion pass for this year and for the following year for it to have been a waste of my loyal time. What is fair is if you guys extended our Companion pass until the end of 2021, and if we have earned the companion pass for next year, have it expire the last day of 2022.

Please get back at me and please forward this to the board of directors as this needs to be heard from me and everyone that have worked super hard to be loyal to Southwest, and support them as our ONLY airline to fly with.

 

Southwest has always been a great company with great customer service, so I am sure they will do the right thing when it comes to being fair with their loyal customers.

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Re: Extending Companion Pass

Top Contributor

@garcjesu wrote:

So I too sent an email to Southwest just now. This is what I told them.

 

Hi! So this year I have earned the companion pass, and I have noticed that you guys extended the expiration date until June 30th of 2021, however, I still haven't traveled because of Covid and it looks like we are back in quarantine, at least in CA. It is already August and travel is still being altered by many states by forcing us travelers to self quarantine for 2 weeks in their state, which means we cannot do anything there. As a loyal customer and a Companion pass holder, I believe what is fair is that the pass should be extended all the way through next year as well, just like the A-list status. I am disappointed that you guys only extended it through June 30th.

Another thing; if we earn the companion pass, through points, is it only going to be for the rest of the 6 months of 2021? Or is it going to follow through June 30th, 2022? It wouldn't make any sense if we only "earned" until December 31st of 2021, since we are owed the first half of the year.

I have worked way too hard to earn the companion pass for this year and for the following year for it to have been a waste of my loyal time. What is fair is if you guys extended our Companion pass until the end of 2021, and if we have earned the companion pass for next year, have it expire the last day of 2022.

Please get back at me and please forward this to the board of directors as this needs to be heard from me and everyone that have worked super hard to be loyal to Southwest, and support them as our ONLY airline to fly with.

 

Southwest has always been a great company with great customer service, so I am sure they will do the right thing when it comes to being fair with their loyal customers.


As of now if you earned the companion pass this year you will have the rest of the this year to use your pass as well as all of 2021. If you earned your pass in 2019 you have until the end of June 2021 to use your companion pass. With the virus ongoing more changes could be made so keep an eye on your email for any updates that may be made. 

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Re: Extending Companion Pass

Top Contributor

@soxfan82 wrote:

Specifically regarding the companion pass, I hope Southwest will consider extending it thru part of 2022 for those of us who earned it this year before COVID-19. They exteneded it thru June 30, 2021  - but people in my situation already earned it thru the end of 2021 but have been unable to use it. Southwest usually does the right thing so I assume they will here, too. 


If you keep flying and earn it again it won't matter, it will continually roll over.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.