First Time Flyer

[akdover09]

Hi -

I am taking my son on his first flight this Friday 08/25.  He is 4 years old and so excited -

What is the best way to get in touch w/ southwest and let them know in advance?? 

I searched the website and couldn't find anywhere to let them know or contact them 😕 

[bec102896 · Accepted solution]

You could try sending SW a message on Twitter (well X now) or Facebook and maybe they can help otherwise I’d let the gate agent or ops agent know prior to boarding and maybe they can do something or get a first time flying certificate 

@cheyenneallgood got any ideas here? 

[DancingDavidE]

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@bec102896 wrote:

You could try sending SW a message on Twitter (well X now) or Facebook and maybe they can help otherwise I’d let the gate agent or ops agent know prior to boarding and maybe they can do something or get a first time flying certificate 

@cheyenneallgood got any ideas here? 

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My most excellent idea is if you can get a captain's hat that's always an attention-getter for the FA at the entry door and depending how things are going they might let the little one take a peek up front. If not, then try also when getting off the plane.

[Obly1939]

Hello!

How exciting that your son will be taking his first flight soon! To get touch with Southwest and let them know about your son's first flight in advance, I recommend reaching out their Customer Service team. You can contact them directly by phone at 1-800-I-FLY-SWA(1-800-435-9792). They will be able to assist you with any special accommodations or questions you may have regarding your son's first flight. Have a great Journey!

[cheyenneallgood]

Hey @akdover09 how exciting! Since you're so close to your trip I'd encourage you to follow through with what both @bec102896 and @DancingDavidE have already said! I'd encourage you to reach out to the Employees at the gate and your Flight Attendants onboard. While I can't guarantee they can make anything special happen, our Employees do love celebrating these milestones! Our Pilots are usually always willing to show off the Flight Deck, when able. 

[DancingDavidE]

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@cheyenneallgood wrote:

Hey @akdover09 how exciting! Since you're so close to your trip I'd encourage you to follow through with what both @bec102896 and @DancingDavidE have already said! I'd encourage you to reach out to the Employees at the gate and your Flight Attendants onboard. While I can't guarantee they can make anything special happen, our Employees do love celebrating these milestones! Our Pilots are usually always willing to show off the Flight Deck, when able. 

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You might not find a Southwest logo'ed version like this, but I've seen similar ones for sale at airport gift shops: