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Flew on Southwest and luggage destroyed

New Arrival

Flew rountrip from Hou to BWI.


On the return leg, wife luggage was totally destroyed. Went to baggage claim and there was nobody there, couldnt waiti around since we had a appt to make.


How is this possbile southwest? I flew over 100 times on other airlines and never had this issue. Flew on Southwest for the first time in 20 yrs and get this!


What is the best way to deal with this?




Here are a couple of pics


luggage 1.JPGluggage 2.JPG


Re: Flew on Southwest and luggage destroyed

Rising Star

I am sorry you had that expience.  I fly SW exclusively and do not find that this is a common problem.


You can find information about damaged baggage here.

-A List Preferred, Companion Pass holder, Community Champion.

Re: Flew on Southwest and luggage destroyed


We're so sorry to hear about your wife's luggage. As a peer to peer support forum, we are not equipped to address your complaint here, but we encourage you to reach out via the contact options in the link below. We hope to have an opportunity to serve you and your wife under more favorable circumstances soon. 


Submitting a Suggestion and/or Complaint

Community Manager