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Flight Cancellation

New Arrival

I just received a text from Southwest that my flight has been cancelled but online there are no cancellations. Could there have been a glitch? The phone wait time is currently over 2 hours so I'm trying to get a quicker response. I am traveling on business and need to resolve this ASAP or fly with a different airline. Thank you!

8 REPLIES 8
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Re: Flight Cancellation

New Arrival

I am in the same situation. Leaving Omaha on Thursday to come home to RDU, and got the cancellation text. Online nothing is changed and it still shows seats open?

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Re: Flight Cancellation

Top Contributor

For both of you: send Southwest an e-mail. To do so, click on "contact us" at the bottom of this page and then pick e-mail from the options listed on the top left of the ensuing page.

 

My flight was cancelled too.  I sent an e-mail and got a phone response in less than 15 minutes. that's sure easier than waiting in a phone que for hours.

 

Beware that the storm has made the midwest a mess. Even if you talk with the airline, you may not be able to fly when you want to.

 

Good luck

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Re: Flight Cancellation

New Arrival

my flight doesn't leave until wednesday and I don't see that is cancelled online I'm the only person in my group to get an email.  I have sent an email questioning this and no response yet.

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Re: Flight Cancellation

Top Contributor
Solution

@kmrmgibson wrote:

my flight doesn't leave until wednesday and I don't see that is cancelled online I'm the only person in my group to get an email.  I have sent an email questioning this and no response yet.


 

You'll probably get a quicker reply reaching out to Customer Relations via Twitter.

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Re: Flight Cancellation

New Arrival

I would like to rebook my flight for today to Las Vegas asap. Larry

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Re: Flight Cancellation

New Arrival

send Southwest an e-mail. To do so, click on "contact us" at the bottom of this page and then pick e-mail from the options listed on the top left of the ensuing page.

 

My flight was cancelled too.  I sent an e-mail and got a phone response in less than 15 minutes. that's sure easier than waiting in a phone que for hours.

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Re: Flight Cancellation

New Arrival

send Southwest an e-mail. To do so, click on "contact us" at the bottom of this page and then pick e-mail from the options listed on the top left of the ensuing page.

 

My flight was cancelled too.  I sent an e-mail and got a phone response in less than 15 minutes. that's sure easier than waiting in a phone que for hours.

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Re: Flight Cancellation

Top Contributor
Solution

@larryrosso wrote:

I would like to rebook my flight for today to Las Vegas asap. Larry Rosso 402-306-1423


Larry, we're all fellow customers on here and not able to make changes like this - you'll need to call Southwest (hopefully you posted this while you were on the phone waiting), go online or use Twitter to @SouthwestAir (don't send your confirmation number until they request a direct message).

 

If you are already headed to the airport then you may handle it there as well...stay on the phone in the meantime though, it's recommended by many to use multiple means to try and reach someone. 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.