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Flights on 12 September

Frenchie99
Explorer C

Hello,

Hoping someone can help me with Travel credit information please!? 

Am i eligible for my flights to be put into credit until September 2022 or will they still expire March 2021?

 

- Booked flight in March 2020.

- Original Flight was 12 September 2020.

- Received email of schedule change Southwest which was not suitable.

- Changed flight date to 06 September free of charge.

 

I now want to cancel these flights and put them in credit but Southwest wont tell me if i am eligible for the credit to be extended to September 2022 or if they will still expire March 2021?

 

Any help please?  

5 REPLIES 5

Re: Flights on 12 September

bec102896
Aviator A
Solution

If you cancel your reservation on or before September 7th 2020 your funds from that reservation will be valid until September 7th 2022. Once you buy a new ticket that new reservation will have an expiration date of 1 year from original purchase date. 

 

-Blake

Re: Flights on 12 September

Frenchie99
Explorer C

Thank you Blake.

 

I've cancelled and fingers crossed the expiration date will be updated to September 2022.

It currently says March 2021 still.

 

If it doesn't update, can I use the travel funds to book another flight before 7 September?

If I then cancel that flight a day or so later, will that give me a 2022 expiration?

 

Its approx $700 USD and due to us living in another country, we really need a 2022 expiry date.

 

 

 

 

Re: Flights on 12 September

bec102896
Aviator A

It will update tonight around midnight Central. 

Re: Flights on 12 September

Frenchie99
Explorer C

Thanks so much for your help Blake 🙂

I really appreciate it x

Re: Flights on 12 September

bec102896
Aviator A

Did your travel funds expiration date change to September 7th 2022?