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Funds Expiring before Pandemic ends

New Arrival

I saved my credits and my luv vouchers from inconvenienced flights. I flew on connecting flights and went out of my way to use SWA to accumulate points. Remember, you’re not in every city. And still, I bragged about SWAs flexible policies.  

 

I book my flight, using my hard earned credits, only to have a Pandemic stop me from traveling. All other airlines are extending credit or refunding through the end of the year (some even later), yet my travel funds are expiring in May. Doesn’t sound like the loyalty is a round trip, more like one way!

 

Tell me something else. Are you hiring new representatives without adequate training? Before I cancelled I called to ask when the points would expire and the rep gave me incorrect information.  What they have been trained on is to tell customers that it’ll cost $100 to reinstate $217, of which only $70 was from a credit. So, if my math is right, I’ll be paying $247 for a $217 ticket. Again, sounds a little disloyal and unethical to me!


Maybe the policy will change soon but with Fed breaks being announced,  this delay is not looking good in the eyes of your loyal customers! 

-The Window Seat

7 REPLIES 7
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Re: Funds Expiring before Pandemic ends

Active Member

I agree with you 100%. Greedwest airlines is full of nothing but disappointment and greeed.

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Re: Funds Expiring before Pandemic ends

Active Member

Hello,

 

Travel funds can be used within 1 year of date of the purchase of a flight. Southwest charges no fees to change or cancel your flight, which is why you have travel funds to use in the first place. No other airline does this because they charge as much as $200 to change or cancel flights. 

 

In addition, if you apply a travel fund from a previous reservation to a new reservation, the new reservation will take on the expiration date of the travel fund. This is current policy and has not changed, as well.

 

If Southwest decides to extend travel fund expiration past 1 year, we will hear of it when they make an announcement.

 

Let us know what other questions you have. 

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Re: Funds Expiring before Pandemic ends

Employee
Employee
Solution

We hear you @S2bx04, and we appreciate you sharing your concerns here. I'm happy to share that we are extending the expiration date of some travel funds. For the latest information, click here

 

Nicole
Community Manager
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Re: Funds Expiring before Pandemic ends

New Arrival

Thank you, this is greatly appreciated!

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Re: Funds Expiring before Pandemic ends

New Arrival

Thank you, I can read and understand policies. What I can’t understand is the attitude! 

I had one question and one concern. The concern was addressed, I appreciate the flexibility and change to the policy! The question, however, was not answered. So no, I do not have further questions for you! The customer service I received and the tone in your response further questions my choice in airline. Please get off your high horse, you may have great cancel/change policies, but so does my local Walmart, Target, Grocery Store, Hotel, Car Rental, Amazon, and just about everyone else except the airline industry!  

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Re: Funds Expiring before Pandemic ends

New Arrival
Southwest Airlines National Emergency: 73 YR O Rhode Islander Cancels Trip To Florida 3/18/20
 
SW company policy won't extend $400 vouchers and airfare 1 YR  from the cancellation date.
 
Southwest Airlines Response SR 
 
#Nofederalhelpforairlinesimages (45).jpgdownload (40).jpg
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Re: Funds Expiring before Pandemic ends

Rising Star

@FrankHaggerty As I mentioned on your other post, pls remove your personal info from your post here.  This is a public forum.

 

-A List Preferred, Companion Pass holder, Community Champion.