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Re: GLOBAL PANDEMIC- ZERO EMPATHY

dfwskier
Top Contributor

Re: GLOBAL PANDEMIC- ZERO EMPATHY

jeremysmithhome
New Arrival

Similar situations all over this board, Facebook, Twitter and Instagram.  I just exchanged emails with the USDOT and was directed here:  DOT’s Aviation Consumer Protection Division (ACPD). You may contact the DOT ACPD via telephone at 202-366-2220 or via its web site at http://airconsumer.ost.dot.gov/escomplaint/es.cfm

Re: GLOBAL PANDEMIC- ZERO EMPATHY

TheMiddleSeat
Top Contributor

@jeremysmithhome Again, read before you post. The message right before yours is welcome news.

 

--TheMiddleSeat

Re: GLOBAL PANDEMIC- ZERO EMPATHY

SWDigits
Rising Star

This is the link to the updated policy:

 

https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-an...


Customer | Home airport DCA

Re: GLOBAL PANDEMIC- ZERO EMPATHY

NF
New Arrival

I called Southwest Airlines Corporate office and I was told it applies if Southwest cancels the flight or if the customer cancels the flight. Lets hope there are no exceptions or technicalities to this policy and it is straight forward in its application.

Re: GLOBAL PANDEMIC- ZERO EMPATHY

saltmanone
Active Member

Have tried your suggestion. I have yet to get a reply

Re: GLOBAL PANDEMIC- ZERO EMPATHY

bwallet
Active Member

Did Southwest cancel your flight, or did you cancel?

Re: GLOBAL PANDEMIC- ZERO EMPATHY

pronto
New Arrival

They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!!

Re: GLOBAL PANDEMIC- ZERO EMPATHY

NicoleAshley
Employee
Employee

@pronto As a Customer-to-Customer support forum, we are not equipped to look into your unique situation and assist you. I encourage you to Contact Customer Relations for assistance.

 

 

Nicole
Community Manager

Re: GLOBAL PANDEMIC- ZERO EMPATHY

jksobonya
Rising Star

@pronto wrote:

They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!!


No they didn't.

 

--Jessica