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So I have been on with the customer service number for almost all day, which started long before they put a notice not to call. 7 plus hours, which, if not a great wireless headset, would have even more painful. I should be several states away spending time with family getting ready for a wedding. Instead, I am trying to figure out refunds and credits for over 6k in a trip cost. Merry Christmas
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If you're just looking for refunds hang up and send a message. Use the contact us link at the bottom of this page and send a message. Be sure to include confirmation numbers, passenger names, and specify the refund method.
--TheMiddleSeat
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No one has a Heart for service like the People of Southwest Airlines. No one."

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No reason to wait on the phone for a refund.
--TheMiddleSeat
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I was still trying to get to a wedding not just get a refund but since SW has messed up again and canceled flights that they only seemed to be impacted be weather that was not an issue yesterday morning.
I know this because I checked the arrivals and departure boards at the airports we were going through and SW was the highest in impact. Seems they don't have the pilots to support their fights. Would be nice if they were honest about it.
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