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Southwest Airlines Community

Hold time over 60 minutes!!

johnovegas
Explorer C

Seriously, where was the disaster.  reading the forums (google search) long hold times to Customer Relations seem the norm.  Where is the LUV?Smiley Frustrated

 

Here are just a short list of gripes I have assembeled while waiting..

 

Always some new policies each May about how they don't do that any more.

-no longer rebook after missing a flight *May 2016

-no longer refund a refundable ticket after rebooking *May 2017

 

this carrier is just as heartless at the others now.  RR customer since 2000 - Frequent A-list member.  perpetually disapointed since they changed the RR policy to a points system.

2 REPLIES 2

Re: Hold time over 60 minutes!!

johnovegas
Explorer C

Back on hold: more time to rant. Speaking with Agent now 1 hour 22 minutes on hold seriously a customer service problem.  This is to get a refund on a fully refundable fair for a flight that was cancelled.  

Re: Hold time over 60 minutes!!

chgoflyer
Aviator A

Sadly, very long hold times due to "higher than expected call volume" are pretty much the norm these days.