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How difficult to get an NPE to meet Grandma at gate?

alek
Active Member

How difficult is it for me and my sons to get an NPE (Non-Passenger Escort) gate pass to meet Grandma at the gate? She does NOT require a wheelchair, but be nice to greet/assist her at the gate ... plus we were thinking of having a meal airside.

 

I realize this falls a bit into the TSA turfdum ... but is this something that Southwest employees (who I've found use "common sense" rather than are rigid with rules) can do? Traveller is same last name.

 

Thanks,

alek

 

P.S. The "other" Grandma actually DOES require a wheelchair which I enter into the record when I book her flights. Does that "help" in getting an NPE?

2 REPLIES 2

Re: How difficult to get an NPE to meet Grandma at gate?

alek
Active Member

Bump as I'm hoping to get some sort of answer ...

Re: How difficult to get an NPE to meet Grandma at gate?

chgoflyer
Top Contributor

FYI: This isn't a Southwest customer service channel, it's a forum where people can exchange stories and comments. I have no recent experience with getting a gate pass, but I do know that it shouldn't be difficult to get one unless they are limited due to heavy volume at security. 

 

For an "official" answer, I recommend reaching out to Southwest via Twitter.