This would be the procedure.
Non-passenger escort
According to the Transportation Security Administration (TSA), all persons passing through security checkpoints must have a boarding pass, security document, or another type of authorization from the airline. As such, we offer Non-Passenger Escort (NPE) passes to people who are accompanying or meeting a Customer with a disability to/at the Customer's gate.
NPE authorization should be requested from a uniformed Southwest Airlines Employee at our ticket counter or Skycap podium. Individuals who desire an NPE should advise the Employee of his or her need to accompany/meet a Southwest Passenger to/at the gate to accommodate the Passenger's disability.
The individual who desires a NPE pass will need to present photo identification and detail the Southwest Customer's itinerary. We recommend reviewing our Suggested Airport Arrival Times page to help determine when individuals should arrive at the airport terminal so that you have plenty of time to park, wait in line to receive a NPE pass, go through the security checkpoint, and get to the gate.
It's important to explain that the TSA, not the airlines, is responsible for security checkpoints. If the flight arrival occurs after security checkpoint has closed for the evening, then we will not be able to provide a NPE pass.
