As you said earlier, I was just being very honest. If I was hurling an actual insult, you'd know. But lets dig into what you wrote, shall we?
Dear @ALISTLUV, wow I am so incredibly sorry for your situation! Perfect! Southwest is such an awful money grabbing company and they should give you all your money back and write you a public apology to make everything right. I wouldn't go that far, but I believe they made the wrong decision here on how to treat customers - especially given their track record vs other airlines. In fact, if there's anything else you want you should totally get it. Maybe companion pass for next year? I've already earned one. 2024 I'm not too sure about. I signed up for a competitors card this week. Again, I've had one for nearly a decade and they were not through cc bonuses. There's no need for personal responsibility and finding ways to utilize your credits, that should be Southwest's responsibility to hold your hand and make everything perfect for you. It should be their responsibility that all customers are treated the same. There should not be two different outcomes for customers in the same situation. Those people that paid attention and asked for ways to gets extensions were all just gaming the system and should not have been allowed to do that. I'm happy that they understood that expiration dates were imaginary if you circumvented the expiration policy. I don't begrudge them. You putting words in my mouth is so fun! Lets do this again sometime. Are you free Sunday night? In fact, those extensions should just be cancelled! Yes, Southwest should have given you renewed vouchers immediately, regardless of staffing shortages and a flood of other requests due to this being one of the most difficult periods for the airline industry. They should acknowledge there was a shortcoming on their end and not make their customers financially suffer as a result of their internal issues - not that big of an ask for most companies. How dare they take so long to do you a favor that was not something in policy It actually is their policy to grant another 3 month extension to ALIST fliers. Look, you learned something! I bet you thought you knew all things SW, didn't you?, but rather a practice they do to be nice. Shame on them for trying to be nice and not getting it exactly as you wanted. It's too bad this is a customer to customer forum that Southwest reps don't monitor because I'm sure they would love to call you right now and get everything fixed. Blah blah blah ...............................blah. And be sure to ignore all the other people that are going to comment here and tell you you should have handled things differently, they're just all rude and inconsiderate and probably don't have any clue about flying Southwest despite the fact that they all say they fly often and seem to have plenty of other informative responses in other questions. There was definitely an air of superiority, arrogance and condensation. I'll give you guys that! One of the posters was nice - the one who said SW has heard complaints and changed policy. You are the only one right in this situation! Good luck to you!!
This whole post was as pointless as all of the rest. Congrats on outdoing yourself.
