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Southwest Airlines Community

Kick tails stubs

KimVanderKley
Active Member

How I am awarded more to ackowledge swa folk who show true Luv

@16fseataFFBK
7 REPLIES 7

Re: Kick tails stubs

DancingDavidE
Top Contributor
Solution

I sent a twitter to SouthwestAir and requested a resupply, but they did also seem to come on some regular interval that's maybe a little longer than drink coupons.

 

Or maybe I just haven't been using drink coupons as much as I used to and the intervals are more or less equal.

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Kick tails stubs

LindseyD
Retired Community Manager
Solution

Hi @KimVanderKley,

 

If you run out of Kick Tails, you can always send us a shout-out on Twitter (@Southwestair) and we'll make sure the Employee you mention gets a kudos for a job well done!

 

Re: Kick tails stubs

bullman63
New Arrival

I’ve called multiple times requesting additional coupons but unfortunately to no avail. I’ve not seen on here a solution that successfully results in additional coupons being received. I fly often and see great service often and would like to say “You are noticed going over and above”.  I don’t use Twitter so I’m not able to use that method.  

 

Thanks!

Re: Kick tails stubs

DancingDavidE
Top Contributor

@bullman63 wrote:

I’ve called multiple times requesting additional coupons but unfortunately to no avail. I’ve not seen on here a solution that successfully results in additional coupons being received. I fly often and see great service often and would like to say “You are noticed going over and above”.  I don’t use Twitter so I’m not able to use that method.  

 

Thanks!


I like Twitter myself,  but if you aren't using that platform maybe Facebook would work instead, I think they have similar customer service scope as the Twitter team.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Kick tails stubs

bec102896
Top Contributor

@bullman63

 

I requested some on Facebook and they arrived about 20 days later I have heard some have had luck on Facebook like myself and others I have heard had luck by calling customer relations at 855-234-4654 so hopefully you can get some that way. Just know it could take a month to get them if they do say yes we will send you some. 

 

hope this helps

Blake 

Re: Kick tails stubs

boogieweeds19
New Arrival

Hello,

 

I received some of these kicking tails coupons.  How do you redeem them?

 

Thanks!

 

Brock

Re: Kick tails stubs

bullman63
New Arrival
Solution

You give these to deserving southwest team members who you feel have done a great job of making your experience better. Gate agents and flight crew members are easy to recognize by simply handing one to them and telling them you appreciate them for what they do.