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I have booked a trip back in November 2017 to visit my family in Puerto Rico during the hurricane. However, had some articles missing and reported a incident report and have that information. They were suppose to send me a voucher and I never received the voucher I call customer relations and just tells me to go online and do it online. And here I am trying to figure out how to do it and request my voucher
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I would call back again and try it with a new person just to be sure. This sounds like something tbat could be handled by phone a little easier.
If there wasn't a record on their end then I understand their viewpoint that you'd need to send in your documentation of the incident.
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Hi @Narroyo1128,
That's definitely not the typical experience - if there's a missing voucher, we want to take the time to look into it. Please reach out to Customer Relations via Twitter (@Southwestair) or give them a call at 1-855-234-4654 so a Representative can help investigate.