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Long wait time horrible

Connie_96
New Arrival

I’ve been waiting for over 3 hours this is  insane . 

2 REPLIES 2

Re: Long wait time horrible

TheMiddleSeat
Top Contributor

Since you failed to mention any details of why you are calling, I’ll just throw out a general suggestion that has been mentioned NUMEROUS times in recent posts that you appear to have missed.  Send a private message to Southwest on Twitter or Facebook.

 

--TheMiddleSeat

Re: Long wait time horrible

NicoleAshley
Employee
Employee

@Connie_96 wrote:

I’ve been waiting for over 3 hours this is  insane . 


Hey @Connie_96, we are sincerely sorry for the extremely long hold time you experienced the other day. We unfortunately had to make the difficult decision to drastically revise our summer flight schedules, and the impacts have been far reaching. If you still need assistance, you might Contact Customer Relations.

 

Thank you,

 

Nicole
Community Manager