New Southwest App incompatible with my device

[moreofless]

Last evening I tried to use the Southwest app on my android phone. The app gave me a message it was being retired and instructed me to download the new app. When I go to Google Play, the new app comes up as incompatible with my device. If the apps for other airlines work, I might be inclined to choose those airlines.

[LindseyD · Accepted solution]

Hi @moreofless, 

What kind of phone are you using? I can report that to our mobile team and hopefully we'll be able to fix it. I'm sorry about the trouble!

[moreofless]

It is a Huawei Ascend Mate 2 with Android 4.3.

[Kcasida]

I have a galaxy s5, since the new year the app has not worked. It will not allow me to select an airport to book a flight. I use the app all the time for travel and this makes it very inconvenient. 

[cjphilli]

I have a Galaxy S4.  What can I do to fix this. I used the old app all the time! Such a hassle to go to the website now on my phone to book travel, check in, etc.

[Bearta455799]

Is there a solution galaxy s4 incompatible app?

[moreofless]

My only choice now is to use the website. Why have an APP?

[moreofless]

I guess nothing was ever done. It is nice Southwest decided to abandon some of us.

[214935420]

I have a Galaxy S4 mini. Is there a fix on the way anytime soon? 06/09/17

[chgoflyer]

No "fix" is forthcoming, as they're not heading backwards. 😉 I'd recommend upgrading your phone if possible. If not, use the mobile site.