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Re: New Southwest App incompatible with my device

Active Member

Another solution would be to use the app of another airline which does work with your device. It seem like that is what Southwest wants us to do.

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Re: New Southwest App incompatible with my device

Top Contributor

Absolutely.

 

I mean, if you can find a carrier whose app still supports a five+ year-old OS.

 

And be prepared for dissapointment, because even if it does now, it won't soon.

 

 

 

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Re: New Southwest App incompatible with my device

Active Member

Every other app on my phone functions perfectly. Why are you so arrogant?

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Re: New Southwest App incompatible with my device

Top Contributor

Sorry -- not meaning to be arrogant, just factual.

 

App updates are issued all the time, and it's common to support the most current OSs, which often means discontinuing support for older ones.

 

Five years is a very long time when it comes to IT.

 

"Every other app" may work now, but eventually they won't anymore. At what point do you upgrade?

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Re: New Southwest App incompatible with my device

Active Member

You are sounding arrogant! Yes, some of my apps might stop working some time in the future but they are work now except for the Southwest app. For example Uber works just fine and it shows me the location of Uber cars in real time. That is more complicated than the Southwest app.  My banking apps work and I can even depost checks without going to the bank. Again that is more complicated than anything the Southwest app does. I guess those organizations care more about our business than Southwest does.

 

I hope you do not work for Southwest.

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Re: New Southwest App incompatible with my device

Top Contributor

I don't work for Southwest.

 

FYI: Official accounts of Southwest employees here are noted clearly, as in the following example:

 

Screen Shot 2017-06-12 at 9.16.18 PM.png

If there are other carriers whose app does work on your phone, perhaps it would be better if you considered using them?

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Re: New Southwest App incompatible with my device

New Arrival

I have s9 same issues.  Used to work well on my s5

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Re: New Southwest App incompatible with my device

New Arrival

I see your post was in June.  I, too, have a Galaxy S4 Mini but was able to use the app through at least October.  As of last night (12/18/17), I got the same problem you did.
Was anything ever done about this?

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Re: New Southwest App incompatible with my device

New Arrival

Galaxy prevail Android 4.44

Wanted to booked a flight had to go to web site, 

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Re: New Southwest App incompatible with my device

New Arrival

Galaxy prevail ,android 4.44

Had to use site to book flight ,what a inconvenience! !!!!!