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Re: Not Getting Emails

New Arrival

Has anyone gotten this email issue resolved by Southwest?  I am no longer receivng my trip confirmations or receipts. This started July 16, 2018.  Can find no problems on my end and worked a long time with my server provider and they find no problem on our end.   Does anyone have a direct way to contact S.W. IT department.  Customer Service will not solve it.

Re: Not Getting Emails

Top Contributor

@caligator wrote:

Has anyone gotten this email issue resolved by Southwest?  I am no longer receivng my trip confirmations or receipts. This started July 16, 2018.  Can find no problems on my end and worked a long time with my server provider and they find no problem on our end.   Does anyone have a direct way to contact S.W. IT department.  Customer Service will not solve it.


Hello.

 

I'd suggest that you check your Southwest account.

 

1) Log on to your Southwest Account

2) Scroll down the left side of the page to "My preferences" and under that "communication" 

3) Click on "communication"

4) The click on "Edit" Your e-mail should appear next to any of your subscriptions. If not ...

5) Click on "want to add another e-mail address to your account"

6) Your current e-mail; should show up as "primary". If not add it, and hit save

 

The other thing you can do is to examine your next booking to insure that it shows your e-mail address. If it's not there you should add it.

 

If none of that works, I'd suggest you contact customer relations via e-mail.

Re: Not Getting Emails

New Arrival

NEVER RECEIVED EMAIL CONFIRMATION!!!!!!!!! 

 

No info in my southwest account and never sent email confirmation for my Hotel?? I had to pay for the hotel and then book another one since I NEVER received the pin number or anything else?? 

Why should I have to pay for 2 Hotels simultaneously because SW can figure out why they have a serious problem with emails and getting this fixed? They take ZERO responsibilty and are impossible to deal with resolving this issue.  Booking.com is just as bad, useless customer service! 

 

The solution NEVER EVER book with SouthWest!!!!!!!!!!! ZERO customer service!!!!!!!!!!  

Re: Not Getting Emails

Top Contributor

@Kimo wrote:

NEVER RECEIVED EMAIL CONFIRMATION!!!!!!!!! 

 

No info in my southwest account and never sent email confirmation for my Hotel?? I had to pay for the hotel and then book another one since I NEVER received the pin number or anything else?? 

Why should I have to pay for 2 Hotels simultaneously because SW can figure out why they have a serious problem with emails and getting this fixed? They take ZERO responsibilty and are impossible to deal with resolving this issue.  Booking.com is just as bad, useless customer service! 

 

The solution NEVER EVER book with SouthWest!!!!!!!!!!! ZERO customer service!!!!!!!!!!  


Do you get e-mails when you book flights or car rentals? If not, it's probbly becasuse your e-mail is not set up properly in your profile.

Re: Not Getting Emails

Top Contributor

Everyone having problems on this thread - the time to check into a missing confirmation is when you notice that it doesn't come through right after you click "buy" on the website. Maybe it takes a few minutes, but very few things purchased online these days takes more than an hour to show up...start making calls then to be sure that the transaction went through.

 

Anyone would have trouble figuring it out the same day or even worse after the fact since the third-party hotel will have (or hadn't been) counting on your reservation until the no-show.

 

For people with flights, you have to get your email figured out or use a workaround (send copies to your personal accounts?) but I also recommend to get flights entered into an app such as App in the Air or TripIt! to get an extra layer of reminders.

 

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Not Getting Emails

New Arrival

I have two users who haven't gotten any confirmations since last week to their corporate accounts. They were on a blacklist, but we needed those emails so we whitelisted their ip.  There is no trace of any emails to those users on our server.

 

So, it looks like they aren't going to fix it, but I did submit a complaint via the online form after speaking to a live person.

Re: Not Getting Emails

New Arrival

Very frustrated!  I booked 2 flights today and have received no emails.  Resent to 3 email addresses and still nothing and it has been hours.  customer service was NO HELP.  She kept saying to resend.  I did already several times.  I need help.  I need these emails for expenses as I travel for my job.

Re: Not Getting Emails

Top Contributor

@jrobbin wrote:

Very frustrated!  I booked 2 flights today and have received no emails.  Resent to 3 email addresses and still nothing and it has been hours.  customer service was NO HELP.  She kept saying to resend.  I did already several times.  I need help.  I need these emails for expenses as I travel for my job.


Sorry to hear of your trouble.

 

Which 3 e-mail addresses did you send to?  I ask because Southwest does not publish e-mail addresses due to the fact that the airline would be covered with spam.

 

To send an e-mail to the airline click on contact us at the bottom of this page, and then pick e-mail from the contact choices listed on the top left of the ensuing page. THAT is the only way to send the airline an e-mail

Re: Not Getting Emails

Top Contributor

@jrobbin wrote:

Very frustrated!  I booked 2 flights today and have received no emails.  Resent to 3 email addresses and still nothing and it has been hours.  customer service was NO HELP.  She kept saying to resend.  I did already several times.  I need help.  I need these emails for expenses as I travel for my job.


Did you attach your rapid rewards number to the reservation? if so you can always log in to the account to see the reservation in the meantime and take a screen shot for records until you can get the email.

 

also be sure to check the spam/junk folder in case it were to get misfiltered. since this would be considered a transaction email you should get it regardless of your email preferences. I also know sometimes the emails are delayed so maybe check again in the morning if you haven't received it yet.

 

Hope this helps!

Blake