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On Hold a LONG time . . .

New Arrival

Oh Southwest   .. .  what is happening?  I need to talk to customer service about taking an individual off a reservation that has three of us on it - without cancelling the reservation.   I would do myself if I could . . . .

 

Have been on hold now for 30+ minutes??  No callback program anymore?

 

Please talk to me!

 

 

2 REPLIES 2
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Re: On Hold a LONG time . . .

Top Contributor

Unless your flight is in the next few days, an option would be to hang up and try later. There's no point in listening to elevator music unless you really need to.

 

You can also try the Southwest app chat function, or one of the other options listed below:

 

https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

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Re: On Hold a LONG time . . .

Top Contributor

I did this exact same change via chat in the Southwest app just the other day.  Took a few minutes.

 

--TheMiddleSeat