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I have just booked 6 people for a domestic US flight. When I received the confirmation only 5 had been included - the one senior passenger in the booking was left out!
My banking details show that the order was for a value equal to 6 passengers, but the actual charge was for 5.
Don't understand why the online system decided to exclude one of the passengers. Has anyone else experienced this with online booking?
I am outside the USA and can't connect to the 1800 number. Hoping to get a speedy response from the email service.
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Just noticed this was a duplicate post. Replies were given at https://www.southwestaircommunity.com/t5/Community-Outreach/Passenger-deleted-during-online-booking/...
--TheMiddleSeat