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Policy changing flights due to death in family

New Arrival

What is the policy as far as changing flights due to death in the family?  I had to change the date of my return flight a day later due to family death.  I was charged the difference of cost of flights. Is there a chance to get refunded the money since it was a death in the family and I have the appropriate documentation?

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Re: Policy changing flights due to death in family

Top Contributor

Sorry to hear about your loss. Southwest won't refund the fare difference that you paid as part of the normal itinerary change process, but at least you didn't have to pay a change fee that other airlines charge.

 

--TheMiddleSeat

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Re: Policy changing flights due to death in family

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@Sleepypino wrote:

What is the policy as far as changing flights due to death in the family?  I had to change the date of my return flight a day later due to family death.  I was charged the difference of cost of flights. Is there a chance to get refunded the money since it was a death in the family and I have the appropriate documentation?


Sorry to hear that @Sleepypino

 

You'd have to call and ask for an exception, the current policy doesn't include any bereavement or emergency fares.

 

I don't know if they might offer on a case-by-case basis although it is probably incrementally harder to get a refund if you already rebooked.

 

https://www.southwest.com/html/customer-service/bereavement/

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