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Southwest Airlines Community

Re: Refund due to death?

Adventurer C

That was my experience. 9 out of 10 times I call I always hang up satisfied and blown away by how understanding and accommodating they are. 

thank you southwest!

Re: Refund due to death?

Explorer C

Sorry for your loss. Did Southwest need any confirmation of his death to refund the ticket?

Re: Refund due to death?

Aviator A

A few years ago, SW refunded the ticket of a friend who had died, 


At that time (2017), no proof of death was required.

Re: Refund due to death?

Explorer C

Just wanna add that in situations like these, it's best to reach out directly to the airline or travel company you booked with. They typically have policies in place for such circumstances.