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Re: Refund due to death?

Active Member

That was my experience. 9 out of 10 times I call I always hang up satisfied and blown away by how understanding and accommodating they are. 

thank you southwest!

Re: Refund due to death?

New Arrival

Sorry for your loss. Did Southwest need any confirmation of his death to refund the ticket?

Re: Refund due to death?

Top Contributor

A few years ago, SW refunded the ticket of a friend who had died, 


At that time (2017), no proof of death was required.