04-05-2020 10:14 PM
That was my experience. 9 out of 10 times I call I always hang up satisfied and blown away by how understanding and accommodating they are.
thank you southwest!
07-07-2021 05:51 AM
Sorry for your loss. Did Southwest need any confirmation of his death to refund the ticket?
07-07-2021 06:18 AM
A few years ago, SW refunded the ticket of a friend who had died,
At that time (2017), no proof of death was required.
