Refund due to death?

[rpoplin]

That was my experience. 9 out of 10 times I call I always hang up satisfied and blown away by how understanding and accommodating they are. 

thank you southwest!

[Popeye9159]

Sorry for your loss. Did Southwest need any confirmation of his death to refund the ticket?

[dfwskier]

A few years ago, SW refunded the ticket of a friend who had died, 

At that time (2017), no proof of death was required.

[Wallacekaren]

Just wanna add that in situations like these, it's best to reach out directly to the airline or travel company you booked with. They typically have policies in place for such circumstances.